How We Solve It
Technical implementation details that drive ROI.
Function Calling
The AI takes action: checks orders, processes refunds via Stripe.
Human Handoff
Smart routing. AI handles 80%, humans handle the hard 20%.
Brand Voice
Trained to sound exactly like your best support agent.
CASE STUDY
Real World Impact
1
The Challenge
An e-commerce brand was overwhelmed by 'Where is my order?' tickets during Black Friday.
2
The Solution
We deployed an agent connected to Shopify APIs to check status and handle returns automatically.
3
The Result
Deflected 70% of tickets. Response time dropped from 4 hours to 2 seconds.
ROI VERIFIED
System Architecture
stack_config.json
// Frontend & Application
Intercom/Zendesk API
React
// AI & Inference
Vector DB (Knowledge Base)
LangGraph
// Data & Infrastructure
Node.js Functions
Docker
// Status
Optimized for Scale
Frequently Asked Questions
We implement sentiment analysis. If the user seems frustrated, the AI instantly hands off to a human agent.
Yes. Through secure function calling, we can give the AI permission to execute specific actions like refunds within limits.
We set up pipelines to periodically update the vector database with resolved tickets, so the AI gets smarter.
It natively supports 90+ languages, allowing you to offer 24/7 global support.
Yes, deep integration with Shopify, WooCommerce, and Magento is our specialty.
Yes. Standard bots use keywords. Our agents use semantic understanding and reasoning to solve novel problems.